Quality Management System ISO 9001 can bring you major benefits.
Customer satisfaction plays a major part in the success – or not – of you business. Like it or not, the customer IS always right and, if they vote with their feet, your profits will suffer.
The best way to ensure your customers are satisfied every time, is to implement a quality assurance management system.
While businesses thrive on creativity, and thinking outside the box, it’s systems that keep the whole operation running smoothly.
Quality Management System ISO 9001 is the most common, and most successful, and is used around the world by organisations of all sizes.
What it basically does is draw together a number of quality management principles, including a strong customer focus, continual improvement and the key role of management. It is the only standard in the ISO 9000 family that can be certified to, after undergoing quality management system training.
Getting your head around the whole concept of ISO certification is pretty straightforward when you start working with quality management system consultants. Experience across many different industries, these training crews eat, sleep and breathe quality assurance every day, and know what they’re talking about.
Quality assurance in Queensland is very important in attracting and holding customers. The Queensland Government business portal reminds business owners that increasing customer numbers the conventional way – eg through cold calling – is time-consuming and may detract from keeping your current customers satisfied.
Far better, they suggest, to keep customers satisfied because, if they enjoy good service, they will bring repeat business, help maintain and build your profits, and attract new customers through word-of-mouth.
Quality Management System ISO 9001 has been around for more than 30 years, with the latest version released in 2015. Getting the right training to first put the system in place within your organisation, and then achieve certification, will deliver major advantages, many of them financial, including improved efficiency and reduced down time and costs.
It will also clearly demonstrate that your products do what they’re meant to do, and are reliable, safe, consistent and comply with legislation.