Working towards a successful quality assurance management system is much easier than you may think, if you follow certain steps. Remember, the whole point of implementing a management system is to make life easier, not harder!
The first step must surely be to engage experienced quality management system consultants, a team that can not only tailor-make your management system, but also help you successfully implement it and deliver the necessary training to your staff.
Working with your consultants, the next step is to identify and prioritise your goals in implementing a quality assurance management system. What do you want to achieve? Are you aiming for certification? Do your current policies and procedures support that?
Are You Ready For Change?
You then need to consider what actions need to be put in place to achieve those goals, as well as recognising factors that might hold you back. For example, is your product meeting customer expectations? Do you have enough financial backing? Are your staff motivated for change?
This type of feedback is especially important in implementing quality assurance improvements. Don’t be afraid to ask your customers for their thoughts, and don’t be upset if some of that feedback is negative; negative feedback can sometimes help us make the biggest changes of all.
All of this information can be used by your quality management system consultants to create your plan of action; it really does need to be that personalised in order to be effective. That is why we never recommend trying to implement off the shelf solutions.
Choosing The Right Consultants
Look for consultants who offer the full deal, from beginning to end, as consistency is then assured. You should also aim to use specialist ISO consultants, who are Exemplar Global-certified, and who employ experienced, qualified trainers. A suggestion in Queensland would be Standard Consulting in Brisbane.
In such a competitive global market there are many benefits to be gained by improving your organisation’s quality assurance management system.