There’s a lot more to supplying quality products to your customers than you may think. The law gives your customers certain rights and, if you fail to meet them, you could be in trouble.
Did you know that there are nine consumer guarantees that apply to goods bought from Queensland businesses? These refer to anything that costs $40,000 or less; anything for personal or household use (regardless of price), and vehicles and trailers.
If your customer feels your product fails to meet the necessary criteria, they can take action. You are expected to fix the fault, offering a repair, refund, replacement, or compensation.
Minimise The Risk
However, there is a way of minimising the risk of this happening. And that’s by implementing a Quality Management System Queensland.
The most common system used in the state is ISO 9001:2015. This is an international quality management system aimed at boosting customer satisfaction.
There are many benefits to be gained by implementing this system and business owners should see it as an investment, not a cost. As one of the main benefits is boosting your credibility and reputation, you can look forward to attracting more customers in the future.
Reduce Your Costs
Your quality management system will define you, and give you a point of difference from your competitors. Most importantly, it stops mistakes before they happen, vastly reducing your costs.
Part of the process is initiating Quality Management System ISO 9001 training. This goes across the board, from your management team down. It is important for everyone to be on the same page.
Plan For A Stronger Future
By sharing responsibility around your workforce, you will give employees a greater sense of pride in what they do, boosting morale and reducing downtime. In this respect, you could describe ISO 9001 as a workplace culture, where the customer comes first.
As a result, you will more easily meet your statutory and regulatory requirements, and grow your market share for a stronger future.