The Benefits Of Having A Quality Management System Queensland

There’s a lot more to supplying quality products to your customers than you may think. The law gives your customers certain rights and, if you fail to meet them, you could be in trouble.

Did you know that there are nine consumer guarantees that apply to goods bought from Queensland businesses? These refer to anything that costs $40,000 or less; anything for personal or household use (regardless of price), and vehicles and trailers.

If your customer feels your product fails to meet the necessary criteria, they can take action. You are expected to fix the fault, offering a repair, refund, replacement, or compensation.

Minimise The Risk

However, there is a way of minimising the risk of this happening. And that’s by implementing a Quality Management System Queensland.

The most common system used in the state is ISO 9001:2015. This is an international quality management system aimed at boosting customer satisfaction.

Quality Management System Queensland

There are many benefits to be gained by implementing this system and business owners should see it as an investment, not a cost. As one of the main benefits is boosting your credibility and reputation, you can look forward to attracting more customers in the future.

Reduce Your Costs

Your quality management system will define you, and give you a point of difference from your competitors. Most importantly, it stops mistakes before they happen, vastly reducing your costs.

Part of the process is initiating Quality Management System ISO 9001 training. This goes across the board, from your management team down. It is important for everyone to be on the same page.

Plan For A Stronger Future

By sharing responsibility around your workforce, you will give employees a greater sense of pride in what they do, boosting morale and reducing downtime. In this respect, you could describe ISO 9001 as a workplace culture, where the customer comes first.

As a result, you will more easily meet your statutory and regulatory requirements, and grow your market share for a stronger future.

Play It Safe With ISO Safety Management System Certification

Shocking new statistics have revealed that one worker a month on average has been killed on the job in WA this financial year. Four of the those deaths occurred in the construction industry.

This information emphasises once again, the importance of ISO Safety Management System Certification and training.

Employers have both a legal and moral obligation to protect their workers, and their customers, from injury in the workplace. And as safety legislation gets tougher, an ISO Safety Management System is the best way of fulfilling those obligations.

Integrating Management Systems

One of the reasons an ISO system is a great choice, is because it can easily be integrated with your other management systems, such as environmental management and quality assurance.

Integrated Safety Management System training is available through ISO specialists in Brisbane, who are Exemplar Global certified and experts in successful management systems.

Safety Management System
As well as the obvious advantage of protecting your stakeholders, ISO Safety Management System Certification offers several other benefits. These include a major boost to your reputation as an employer, which will improve staff morale and increase customer confidence.

Reduce Downtime and Save Money

You will also be sure of meeting your legal safety obligations, reduce downtime, save money, and even reduce your insurance payments.

Integrated Safety Management System training puts in place a series of policies and procedures to ensure everyone understands their role in maintaining workplace safety.

It’s important to remember that workplace safety is as much the employees’ responsibility, as the employer’s, although the onus usually falls upon the latter.

Global Expertise

For a safety system to be truly successful, it must be embraced by all members of an organisation, and it demands excellent leadership by management.

ISO safety management systems have been written using expertise from major industries around the globe, and they are regularly revised to keep them up-to-date.

ISO is recognised as a leader in management systems, which is why you should always choose a training provider who specialises in ISO management systems.

ISO 9001 Quality Management System Training Will Save You Money

Instead of asking yourself if you can afford to implement a quality assurance management system in your organisation, ask yourself if you can afford NOT to! You know better than everyone the ‘cost’ of poor quality.

Your customers are a picky bunch these days, right? And that is their right. There’s plenty of competition out there, and your customers will vote with their feet.

Best Quality Products

Money is hard-earned and shoppers want to ensure they are getting the very best quality products AND service, at the right price.

The simple truth is this: if you don’t deliver, you will lose customers. Then there’s the ripple effect. Those customers tell family and friends, and you lose potential new customers. That will cost you.

Getting a reputation for poor quality will affect any tenders or contracts you bid for. And that will cost you. This will affect staff morale, which will negatively affect productivity. That will cost you, too.

Time To Invest In Quality

Alternatively, you could invest in ISO 9001 Quality Management System training and avoid all those negatives. In fact, by surpassing customer expectations, you will most likely experience a profitable business boost.

Quality Assurance
ISO 9001 QMS is the most popular and widely used International Standard management system. And while it takes time, effort and investment to achieve, it will repay you over and over again.

Quality Assurance Consultant In Queensland

The most cost-effective and successful way to implement ISO 9001 is to work with a quality assurance consultant in Queensland. They do this every day, you don’t. Their knowledge and experience will make the journey much easier.

A quality assurance consultant will work with you and your team to formulate your quality assurance management system, put processes and training in place, monitor and evaluate. If you decide to take it all the way and get ISO 9001 accreditation, they can take you there.

One thing’s for sure, ISO 9001 will not only save and make you money, but will help ensure the future of your organisation.

Importance Of ISO 14001 Environmental Management System In Queensland

Sound environmental management is a requirement that simply cannot be ignored these days, whether we are running an organisation or a home. And for businesses, that can be quite a challenge.

Many of the things we do, and the products we use, are governed by their possible impact on the environment, right down to our choice of car, and how we clean our homes. Schools are teaching children why they should be environmentally responsible, and businesses must comply with an ever growing raft of regulations.

Meeting Environmental Expectations

Any new business or building project will be expected to exceed environmental expectations, and is required to build environmental protection into its development plan. No surprise then, that so many businesses are choosing to implement the ISO 14001 environmental management system in Queensland.

Respected throughout the world as an international standard, ISO 14001 provides a sound framework in which organisations can develop an environmental management plan. Accepted by councils, government bodies and large corporations, it can be a major asset to a business, helping it to be compliant.

ISO 14001 environmental management systemPutting the Environment First

The ISO 14001 environmental management system in Queensland requires organisations to put sound environmental management at the heart of their operations. At all stages of business, from the buying of raw materials to packaging and transport, the organisation must seek to minimise its impact on the environment.

ISO 14001 demands strong leadership and a commitment from the whole organisation, with a focus on environmental management systems training for all employees.

Reduce Costs, Boost Reputation

Whilst implementing such a system takes time and money, most businesses that have been through the process will tell you it’s well worth it. It puts everyone within the organisation on the same page, and ensures compliance with legislation, thus reducing the risk of prosecution.

It lowers the chance of being responsible for an environmental disaster; boosts the organisation’s reputation as a responsible entity, and reduces costs by lowering power usage and reducing waste.

ISO 14001 is not yet compulsory, so now’s the time to find out more and be prepared.

Choose Integrated Management Services For Personalised Service

While workplace health and safety is crucial to any sized business in any industry, there are clearly some organisations that face far greater risks. These include industries such as mining, construction, transport and aviation.

It is not uncommon for these types of industry to integrate their workplace health and safety system with other management systems, to reduce time and documentation, and increase overall effectiveness.

Tailor-Made Systems

There are organisations that specialise in helping businesses with integrated management services, tailor-making a system that is perfectly suited to the company’s everyday needs and core function. And this is by far the best way to go if you are considering such a system.

A key part of the procedure is Integrated Management System training, to ensure staff and management are all on the same page and communicating, to ensure the system is fully functioning.

Integrated Management System trainingCost of Getting it Wrong

Businesses exist to attract customers and make money, creating jobs, and supplying products and services. All of these actions are governed by strict legislation, placing increased responsibility on the organisation. Failure to meet these responsibilities can cost the company a great deal, in terms of downtime, accidents and injury compensation, prosecution and fines, lost customers, returns or cancelled services, and so on.

In other words, it pays for organisations to get all these things right from the get-go, which is why Integrated Management System training is such a good investment. Whether the organisation is looking at its environmental impact, or quality assurance, risk management will become an integral part of the management system.

No One-Size-Fits-All Solution

By working with an organisation such as Standard Consulting in Brisbane, you can develop an integrated management system that incorporates your particular needs and concerns, putting the emphasis exactly where it needs to be. There is no one-size-fits-all solution, so don’t be tempted. Instead choose the system that will give you the greatest return on investment, by keeping your employees and your customers safe.

Get Back On Track With An Experienced Quality Assurance Consultant

Here’s something I see a lot in my neighbourhood: a new business opens, usually with a very impressive launch event, to which local dignitaries are invited. Advertisements are placed, photographs are taken, free introductory offers are made, and the customers come.

Good result, right? Only if that momentum lasts! Of course customers come – it’s new, it’s exciting, everyone’s talking it, and there’s free stuff! But when it comes time to spend money, if the product or service isn’t up to scratch, those enthusiastic customers will disappear.

Quality Better than Hype

More important than all that fanfare is a solid reputation for delivering great results every time. Customers want quality, consistency, service and value for money. And the best way to ensure that’s what you’re delivering, is to put an appropriate quality assurance management system in place.

Quality Consultant

If you are now having a light bulb moment, I suggest talking to quality management system consultants immediately! Preferably an organisation that is well experienced in ISO management systems, such as Standard Consulting in Brisbane.

Plan-Do-Check-Act

A good quality assurance consultant will explain how ISO 9001 can benefit your organisation, and how you go about achieving it. There are many different elements to an ISO 9001 quality management system but, if you follow the PDCA process, you will achieve amazing results.

PDCA is Plan-Do-Check-Act. PLAN your quality assurance program with the help of a quality assurance consultant; DO (implement) the plan; CHECK regularly that the plan is working, and ACT to improve it as needed.

While everyone wants a great deal, customers will respond to good, consistent quality by buying more frequently, or paying a little more. They will also tell their friends, creating new customers for your business. Remember, the same applies in reverse if the quality is poor!

Producing poor quality or inconsistent goods, using ineffective production methods and outdated systems will cost you more. And if you don’t take steps to turn it around, it could cost you your business.

Make Safety Management System Training Your Priority This October

October is Safe Work Australia Month, so it seems a good time to check whether you are doing enough to protect your employees. While intentions may be good, the high number of workplace accidents this year would indicate that many organisations require better safety management system training.

I mentioned ‘good intentions’ for a reason; no employer wants a serious accident or death on their conscious, so I would hope that all organisations have some sort of procedure in place. But is it enough? With increasingly strict legislation being put in place, I would suggest not.

Reduce Documentation

At this point most SMEs would throw up their hands and say they already have enough to handle, and don’t need any more bureaucracy. That’s exactly why they should be looking at implementing an Integrated Safety Management system (IMS).

As the name would suggest, an Integrated Safety Management system works by combining an organisation’s safety procedures with other parts of the business, thus reducing documentation and duplication.

Integrated Safety Management systemClear Roles and Responsibility

Workplace safety is closed linked with environmental management, HR procedures, even quality assurance, so an IMS makes perfect sense – especially for SMEs. Imagine only have one set of procedures to follow, one set of documentation and, most importantly, one audit.

An Integrated Safety Management system establishes clear roles and responsibilities, with management directly responsible for the safety of not only employees, but also other stakeholders, including customers, suppliers and contractors.

Set Priorities

An IMS takes away any ambiguity – everyone understands their role and responsibility, and receives the training necessary to successfully fulfil those roles. It also helps set priorities, so that every task becomes manageable.

As of 6 September, 2016, 117 Australian workers had been killed at work. Think of the repercussions of that. 117 families torn apart, dealing not only with grief, but also with the huge financial burden of losing a breadwinner. Think of the psychological effect on that person’s workmates, and on the employer, never mind the huge cost to the business, and likely prosecution.

Nobody ever wants to deal with that and, an Integrated Safety Management system in place, you’ll probably never have to.