Get Back On Track With An Experienced Quality Assurance Consultant

Here’s something I see a lot in my neighbourhood: a new business opens, usually with a very impressive launch event, to which local dignitaries are invited. Advertisements are placed, photographs are taken, free introductory offers are made, and the customers come.

Good result, right? Only if that momentum lasts! Of course customers come – it’s new, it’s exciting, everyone’s talking it, and there’s free stuff! But when it comes time to spend money, if the product or service isn’t up to scratch, those enthusiastic customers will disappear.

Quality Better than Hype

More important than all that fanfare is a solid reputation for delivering great results every time. Customers want quality, consistency, service and value for money. And the best way to ensure that’s what you’re delivering, is to put an appropriate quality assurance management system in place.

Quality Consultant

If you are now having a light bulb moment, I suggest talking to quality management system consultants immediately! Preferably an organisation that is well experienced in ISO management systems, such as Standard Consulting in Brisbane.

Plan-Do-Check-Act

A good quality assurance consultant will explain how ISO 9001 can benefit your organisation, and how you go about achieving it. There are many different elements to an ISO 9001 quality management system but, if you follow the PDCA process, you will achieve amazing results.

PDCA is Plan-Do-Check-Act. PLAN your quality assurance program with the help of a quality assurance consultant; DO (implement) the plan; CHECK regularly that the plan is working, and ACT to improve it as needed.

While everyone wants a great deal, customers will respond to good, consistent quality by buying more frequently, or paying a little more. They will also tell their friends, creating new customers for your business. Remember, the same applies in reverse if the quality is poor!

Producing poor quality or inconsistent goods, using ineffective production methods and outdated systems will cost you more. And if you don’t take steps to turn it around, it could cost you your business.

How Quality Management System ISO 9001 Will Improve Your Business

Everybody knows what ‘quality’ means and, these days, we all expect the best quality – for the best price. So, whatever the product or service – from muffins to motor cars – it’s up to the business owner to ensure the quality is there.

But there seems to be a bit of confusion over the true definition of a quality assurance management system in Queensland.

What some call a management system, is actually just a management plan. And while the latter forms a good basis for developing a full system, it does not count towards Quality Management System ISO 9001 certification.

Every business or project should have a quality plan, of course. It’s a way of ensuring that everything is done correctly, and that the product is well made, safe and fit for purpose.

Quality Assurance

Quality at every level

However, a quality assurance management system Qld is quite different. For starters, it looks at the entire operation, not just one product. It takes into consideration every aspect of the business, to create quality throughout every level.

And it is generally developed and implemented with the help of professional quality management system consultants.

The consultant starts by reviewing any existing plans or systems to see what needs changing and what can stay. The idea is to bring everything into one coherent whole, for easier management and smoother operation.

International recognition

Quality Management System ISO 9001 is an international standard, and the world’s best known quality system. Having the Quality Management System ISO 9001 stamp of approval brings many benefits, and immediately qualifies the holder to, for example, bid for Government contracts, or become a supplier to a major company.

Suitable for any size business, in any industry, ISO 9001 brings many benefits, including increased savings and bigger profits.

But one of the biggest advantages has to be the improved reputation for producing quality goods and services, something that is sure to boost customer numbers, and possibly attract investment in the business.

Certainly, any organisation hoping to operate in the export market would be well advised to talk to quality management system consultants sooner rather than later.